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Weik.io
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Support

Support for Weik.io comes from the team that develops it. Subscriptions cover installations you run yourself, Weik.io Dedicated and Weik.io Cloud include support, and the community helps on GitHub.

Support subscriptions

Business hours

€490 a month per installation

  • Answers to questions and analysis of problems Monday to Friday 8 to 16 Finnish time
  • A first response no later than the next business day
  • Upgrade help
  • Security advisories before publication

Production

€1,490 a month per installation

  • Everything in Business hours
  • Critical incidents around the clock, with a first response within two hours
  • A named engineer
  • A yearly architecture review

Support is in English and Finnish, and the prices exclude VAT.

Opening a case

  1. Note the release

    weikio version prints the version of the CLI and of the hub it talks to.

    Terminal
    $ weikio version

  2. Run the checks

    On the hub, doctor prints one line per check, with a fix: line for every warning or failure. Add its whole output to the case.

    Terminal
    $ docker compose run --rm infra weikio-backend doctor

  3. Name the problem

    Copy the problem from Needs attention in the admin UI or from weikio problems, with the integration, the environment and the time it started.

    Terminal
    $ weikio problems --env production

  4. Send the case

    With a subscription, send the case to the support address in your agreement, and the first response comes within the time your subscription sets. Without one, write to info@weik.io.

Services

  • Installation design and setup

    The hub on one, three or five servers, the sites, identity, certificates, backups and the standby hub, designed with your architect and installed by the team.

  • Migration

    Moving separate Camel applications, or the integrations of an older integration platform, into Weik.io as folders in your Git repository.

  • Integration development

    Adafy's integration team builds integrations for customers, from ERP and e-commerce to partner APIs and file transfers.

  • Workshops

    Workshops for developers and administrators, built on the Weik.io University videos and your own integrations.

Community help

Ask questions in GitHub Discussions on weikio/weikio, where the Weik.io team and other users answer. Report bugs as issues in the same repository, with the release and the steps to reproduce.

Ask in DiscussionsReport a bug

Questions

Who answers support cases?

The engineers who develop Weik.io answer every case.

Do I need a subscription to report a bug?

No, open an issue on weikio/weikio on GitHub.

How do I get the source code?

Ask at info@weik.io, and the Weik.io team sends it to you under the Apache License 2.0.

Does Adafy build integrations as a service?

Yes, Adafy's integration team builds integrations for customers.

Is support for Weik.io Cloud and Weik.io Dedicated separate?

No, both include support from the same team, with no subscription to buy.

Book a call

Tell the team about your installation and the support you need.

Book a callPricing